How VIP Fast Track bookings work:

When making a reservation for the Concierge assistance at Chiang Mai international Aiport (CNX):

• After you fill out the form you will see an immediate confirmation with payment buttons and / or links where you can make a secure payment by credit card online, or you can opt to pay us by bank transfer. This is based on the assumption that we can offer the requested service, which is the case in 99% of all bookings for our Fast Track & Transfer service.
• We do reserve the right to cancel your booking and return the deposit at any time, although this will typically happen within 24 hours after you make your reservation through this website. If we need to cancel your booking any paid deposit will be returned to you the next working day. Reasons for cancellation can be: incorrect details or rates entered at booking, bookings less than 18 hours before arrival, (temporary) changes in security regulations at Suvarnabhumi Airport, etc.
• Payments can only be made in advance. Our Airport host(esse)s are not allowed to accept cash payments at the airport, as per airport regulations.
• Children who own a passport will be charged as adults. Those who are registered in a parent's passport will not be charged for the Fast Track service.
• If your arrival is less than 18 hours from now, please first contact us via Live Chat or by phone, before paying the deposit.
• Cancellations for the VIP Fast Track Service that reach us 36 or more hours in advance are eligible for a full refund. After this time, all payments related to the fast-track service are strictly non-refundable.
• Failure to appear at the booked time will result in being charged the full amount of the booking. We therefore highly recommend double-checking the arrival details entered, both at the time of entering those and once again on our final payment / booking confirmation. Quite often people enter departure time as arrival time, enter landing time based on their home/departure location clock, enter the arrival details at their layover / transit airports, or overlook the fact that booking systems are based on a 24-hour clock, not at an AM/PM clock.
• More questions before you want to make a reservation?